Subscription Policy
At MelisseBliss, we want our subscription program to be simple, transparent, and convenient. This Subscription Policy explains how recurring subscription purchases work, including billing, renewals, cancellations, and refunds.
1. Subscription Purchases
Certain products on our website may be available through a Subscribe & Save option.
When selecting a subscription offer, the applicable subscription details will be displayed on the product page before checkout, including the subscription price, discount, and delivery frequency.
For eligible products, our current subscription offer may include:
Subscribe & Save – Save 20%
Delivery every 30 days
Cancel anytime
The specific price and terms shown at the time of purchase will apply to your subscription.
2. Automatic Renewal and Recurring Billing
By purchasing a product through our subscription option, you authorize us to automatically charge your selected payment method for future recurring orders according to the subscription frequency shown before checkout.
Unless canceled before the next scheduled renewal, your subscription will automatically renew and your payment method will be charged for the next order.
Each successful subscription renewal creates a new product order that will be processed and shipped according to our normal fulfillment procedures.
3. Customer Authorization
Subscription charges are based on the subscription terms presented to the customer during the purchase process.
By completing a subscription purchase, you acknowledge and agree to the recurring billing frequency, applicable subscription price, and automatic renewal terms associated with your order.
We do not intend to charge customers for recurring orders outside the subscription terms presented during purchase.
4. Subscription Pricing
Subscription customers may receive a discount compared with the regular one-time purchase price.
For products displaying “Subscribe & Save – Save 20%,” the applicable subscription discount will be reflected during the purchase process.
Prices, promotions, taxes, shipping charges, or other applicable fees may change from time to time. Any applicable price shown during the subscription purchase or renewal process will govern the relevant order.
5. Subscription Frequency
Unless otherwise stated on the applicable product page, subscription orders may be scheduled for delivery approximately every 30 days.
The exact subscription frequency applicable to your purchase will be displayed before you complete your order.
6. Canceling Your Subscription
You may cancel your subscription at any time to prevent future renewals.
To cancel a subscription, please use the subscription management option available to you, if provided, or contact our customer support team.
Please submit your cancellation request before your next scheduled billing date.
Once a recurring payment has already been successfully processed and the associated order has entered fulfillment, cancellation of the subscription will normally apply to future renewals. Any refund request for an already processed order will be handled according to our applicable Return & Refund Policy.
There is no cancellation fee for stopping future subscription renewals.
7. Changes to Your Subscription
Where supported by our subscription system, customers may be able to manage aspects of their subscription, such as delivery frequency, products, payment information, or future deliveries.
Availability of these options may depend on the specific subscription plan and account settings.
If you need assistance making changes, please contact our customer support team.
8. Failed or Declined Payments
If a recurring payment cannot be completed because the payment method is expired, declined, or otherwise unavailable, we may attempt to process the payment again or contact you to update your payment information.
We may pause or cancel a subscription if payment cannot be successfully completed.
Products will not be intentionally shipped as a paid recurring order unless the applicable payment has been successfully processed or another valid payment arrangement has been made.
9. Shipping and Fulfillment
Every successfully processed subscription renewal corresponds to an actual product order.
Subscription orders are processed and fulfilled using the same normal order fulfillment procedures as other eligible purchases from our website.
Shipping times, delivery estimates, and related conditions are governed by our Shipping Policy.
10. Returns and Refunds
Subscription orders are subject to our Return & Refund Policy.
Canceling a subscription stops eligible future renewals but does not automatically cancel or refund an order that has already been processed.
If you believe you were charged incorrectly or have an issue with a subscription order, please contact our customer support team so we can review the matter.
11. Subscription Reminders and Communications
Where required or supported by our systems, we may send subscription-related communications regarding upcoming renewals, successful payments, failed payments, shipment updates, subscription changes, or cancellation confirmations.
Customers are responsible for keeping their email address and payment information current.
12. No Hidden Subscription Fees
We are committed to providing clear information regarding recurring purchases.
Subscription terms, including applicable pricing and renewal frequency, are presented as part of the subscription purchase process.
We do not intend to create recurring charges that are materially different from the subscription terms agreed to by the customer.
13. Changes to This Subscription Policy
We may update this Subscription Policy from time to time to reflect changes to our services, business practices, or applicable requirements.
Changes to this policy will be posted on this page with an updated effective date.
Material changes affecting an existing subscription will be handled in accordance with applicable requirements and the terms presented to the customer.
14. Contact Us
If you have questions about a subscription, recurring charge, cancellation, or subscription order, please contact us:
Email: support@melissebliss.com
Website: MelisseBliss.com
Please include your order number and the email address used to place your order so our customer support team can locate your subscription more quickly.